Managing poor performance can be time-consuming and personally taxing. Poor performers can also have a significant impact on business measures such as productivity, customer satisfaction, absenteeism and morale.

This program will ensure that you are aware of the laws that relate to managing performance issues, disciplining employees and termination of employment. You will learn a simple process for conducting performance discussions which uncover any underlying issues, convey clear expectations and ensure due process is followed.

In addition, you will develop and practise key skills for conducting effective performance discussions, focusing on the approach and delivery of the message.

This program aims to provide you with increased confidence and competence to deal with performance issues so that the risk of escalation, bullying or stress claims is minimised and an optimal outcome for both the organisation and the employee is achieved.

You and your organisation will benefit from:

• understanding the legal framework within which the management of employee performance and termination of employment operates
• distinguishing between performance, misconduct and medical capacity issues and the differing processes that apply to each
• conducting effective performance discussions and deciding on an appropriate outcome (for example, a warning)
• understanding the considerations that must be given before terminating employment
• knowing the importance of documentation and the limits of confidentiality, and
• demonstrating the ability to engage the employee in the process to achieve an optimal outcome for the organisation and the employee.

CPD points

This program will contribute 7 points to your annual CPD requirements.

• Public program
• Customised to your organisation